Major Accounts Programme
Developing
At KLM we understand that as human beings we sometimes make mistakes so it becomes important that we embrace new technologies that can compensate for the occasional human error.
So that we achieve this and become more proactive, more efficient, KLM has created a differentiator between our competitors and us, which helps encourage, new or even repeat business
KLM Major Accounts Alerts
How does this work?
Every time a Major Account books a service call, our in-house Service Management Platform will book the service call and an email is automatically sent to the KLM representative assigned to your account informing them of the severity of the call, contact names, dates and times etc.
Should the representative be away from the office, an SMS message is automatically sent to his mobile phone, stating the details outlined in the automatic email.
How does it benefit you the Customer?
The sales representative assigned to your account will get your call alerted to his email or mobile and can escalate the call on your behalf so that you get the service that you require.
The benefits to you are:
- Quicker response to faults
- Escalated Machines with High Call Counts
- Efficient communication with your KLM Representative
At KLM we are committed to customer care and from time to time, we may write to you at random to ask you to complete a customer survey about the service you have just received, your feedback is very important to the success of our business relationship as it tells us how you rate our service.
"Best engineer of the Year 3/07 " Award |
